WhatsApp for shops and online stores

Bring in your customers from Shopify or a spreadsheet, tell them about launches and sales on the app they check most, and send order updates without lifting a finger.

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What you can send

Every message comes from your own WhatsApp number, and replies land in your Sonar inbox. A few examples:

New arrivals

Hi Lerato, the winter range has landed. 15% off for WhatsApp subscribers until Sunday.

Shop now

Order on its way

Hi Lee, your order 1042 is on its way and should arrive tomorrow. Reply here if you have any questions.

We miss you

It's been a while, Sam. Here's R100 off your next order with code COMEBACK100.

Copy code

How Sonar helps

Shopify in one click. Import your customers and orders, then build groups like "bought in the last 90 days". Read-only: Sonar never changes your store. How it works
Order and delivery updates. Your store or courier tool tells Sonar when an order is ready or on its way, and Sonar sends the update from your number. How it works
Broadcasts that sell. Photos, videos, link buttons and coupon codes, sent now or scheduled. See who received, read and replied.
Questions before and after they buy. One shared inbox for the whole team, with saved replies. The AI Agent answers sizing, delivery and returns questions from the Plus plan (R1,499 a month). How it works
Know which ads work. See which click-to-WhatsApp ad started each chat.
Consent you can prove. Opt-in buttons, STOP handled automatically, and a consent history for every customer. How it works

What it costs

Say you message 3,000 customers in a month, with 6,000 marketing messages and 1,500 updates. That fits the Starter plan at R349 a month. WhatsApp's own charges, paid to Meta from your card, come to about R3,981.

Plans start with a free trial of 50 contacts and 250 messages, with replies you type free, no card needed. Work out your own month with the calculator.

Questions

Does Sonar change anything in my Shopify store?

No. The connection is read-only: Sonar imports customers and orders so you can message them, and never writes to your store.

Can Sonar send abandoned-cart messages?

Not yet. Shopify abandoned-cart messages are on our roadmap.

Can I message everyone in my Shopify customer list?

Only people who agreed to hear from you on WhatsApp, which POPIA requires. Sonar keeps the record and skips anyone without consent. See POPIA and WhatsApp marketing.

Guides for this

Other industries

Need a hand?

Tell us about your business: email support@whats-hub.co.za or chat to us on WhatsApp, and we'll help you set it up.

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