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WhatsApp for medical, dental and therapy practices

Send appointment reminders patients confirm or move with one tap, offer a cancelled slot to patients who want an earlier one, and remind people when their next check-up is due, from the practice number they already message.

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What you can send

Every message comes from your own WhatsApp number, and replies land in your Sonar inbox. A few examples:

How Sonar helps

  • Reminders patients answer. Reminders with Confirm and Change time buttons. A tap can tag the patient, so reception sees who has confirmed and who wants to move.
  • Confirmations from your booking system. If your practice software can send bookings to a web address, Sonar confirms each one on WhatsApp, from your number. How it works
  • Recalls when they're due. Save each patient's next check-up date, and a flow messages them a set number of days before it, never during quiet hours.
  • Fill cancellations. Keep a group of patients who want an earlier appointment, and send them one message when a slot opens.
  • Keep the practice number. Connect the WhatsApp Business app number patients already message. Reception keeps using the app, and chats show up in Sonar too. How it works
  • A person checks anything clinical. The AI Agent can answer opening hours, fees and directions. For replies about a patient's health, set the number to Drafts for you to check, so a person approves each one, as our terms require. Or switch the AI off for that number. Included from the Plus plan (R1,499 a month). How it works

What it costs

Say you message 800 patients in a month, with 300 marketing messages and 1,500 updates. That fits the Starter plan at R349 a month. WhatsApp's own charges, paid to Meta from your card, come to about R435.

Which plan fits
SizeSonar planWhatsApp*Total a month
One-doctor practice1 number, 300 marketing and 1,500 updates a monthStarter, R349R435R784
Practice with three rooms2 numbers, 800 marketing and 4,000 updates a monthStarter, R349R1,159R1,508
Group with five branches5 numbers, 3,000 marketing and 15,000 updates a monthPlus, R1,499Includes the AI AgentR4,346R5,845

* WhatsApp's own charges for South African numbers, paid to Meta from your card, an estimate at today's exchange rate. Sonar's prices include VAT. Every plan.

Plans start with a free trial of 50 contacts and 250 messages, with replies you type free, no card needed. Work out your own month with the calculator.

Questions

Where are patient chats kept?

Sonar's copies are on our server in Cape Town, with backups in Johannesburg, and we sign a POPIA operator agreement with your practice. WhatsApp messages also pass through Meta. Meta can keep a number's messages in South Africa too, but not while you use the WhatsApp Business app on that number. The POPIA pack explains the choice.

Do patients need to opt in?

For reminders to reach every patient, yes. Add a WhatsApp line to your patient form and mark it when you import your list. A patient with no opt-in on record gets one message from you, which can ask them to opt in. Sonar keeps the record. See POPIA and WhatsApp marketing.

What can a practice send on WhatsApp?

Everything around your care is fine: appointment confirmations and reminders, recalls when a check-up is due, bookings for hearing tests, eye tests and fittings, aftercare notes, and reminders when an account is due. WhatsApp's commerce policy doesn't allow selling medical devices or prescription medicines in a chat, so take payment for those at the practice or on your website.

Need a hand?

Tell us about your business: email support@whats-hub.co.za or chat to us on WhatsApp, and we'll help you set it up.

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