WhatsApp, connected to the tools you already use

Sonar links your WhatsApp to your CRM, your shop, your payments, your website and your own systems, so leads, orders and payments move without copying and pasting. Each one is set up from Sonar in a few minutes, at no extra cost.

Sales and CRM

HubSpot

Puts the people who message you on WhatsApp into HubSpot as contacts (name, number, email), with a note of their tags that's updated when the tags change. Everyone, or only people with tags you choose.

Set it up: Settings > Connected apps > HubSpot. Paste a HubSpot service key.

Privyr

Sends a contact to Privyr as a new lead the moment they get a tag you choose, such as "wants sales", with their name, number, tags and last message.

Set it up: Settings > Connected apps > Privyr. Paste your Privyr webhook link and the tags that send a lead.

Pricelyst

Property buyers who follow a development or reserve a unit are tagged in Sonar, so flows can follow up on WhatsApp.

Set it up: Switched on by Sonar for Pricelyst customers. Ask us.

Shops and payments

Shopify

Brings in your customers and sends one abandoned-cart message to people who started checkout, didn't pay and agreed to marketing.

Set it up: Settings > Connected apps > Shopify.

WooCommerce

Order updates on WhatsApp: you pick an approved update template for each order status, such as processing or completed, and Sonar sends it when the order changes.

Set it up: Settings > Connected apps > WooCommerce. Paste your store address and a WooCommerce REST API key.

Yoco and PayFast payment links

Ask for payment inside a WhatsApp chat: Sonar makes a payment link on your own Yoco or PayFast account, sends it, and marks the chat paid when the money comes in. The money goes straight to you.

Set it up: Settings > Connected apps > Payment links, then Request payment in a chat.

More ways for customers to reach you

Facebook Messenger and Instagram

Messages to your Facebook Page and Instagram account land in the same team inbox as WhatsApp, and the AI Agent can answer them.

Set it up: Settings > Connected apps > Messenger and Instagram.

Website chat

A chat box for your own website, answered by your AI Agent, with the chats in the same team inbox.

Set it up: Settings > Connected apps > Website chat. Paste one line of code into your site.

Spreadsheets, automation and your own systems

Zapier and Make

Connect Sonar to thousands of apps with no code: send WhatsApp messages from a till, shop or booking system, add contacts from forms and log new messages to a sheet.

Set it up: Use Sonar's API key and webhooks in a Zap or a Make scenario. How it works

Updates from your other systems

Your till, booking app or delivery tool calls a private web address and the customer gets an approved WhatsApp update, such as order ready or booking confirmed.

Set it up: Settings > Connected apps > Updates from your other systems. How it works

Webhooks to your own system

Sonar tells your CRM, booking or email system as things happen: new messages, delivery updates, RSVPs and opt-outs, signed so you know they came from Sonar.

Set it up: Settings > Connected apps > Your own system (webhook). How it works

AI assistants and developers

Claude and ChatGPT

Check and answer your WhatsApp chats from Claude or ChatGPT: summaries, follow-ups, broadcast results and drafts, and replies you tell it to send inside WhatsApp's 24-hour window.

Set it up: My account > Your AI assistant: get a connect code. How it works

Developer API

Send messages and templates from your own software, check delivery, and add or update contacts.

Set it up: Settings > Advanced > API keys. How it works

Partner API

For software platforms: connect your customers' WhatsApp numbers to Sonar from inside your product, at Sonar's standard prices with your own markup.

Set it up: Ask us to switch on partner access. How it works

Questions

Does Sonar connect WhatsApp to HubSpot?

Yes. Paste a HubSpot service key in Settings, Connected apps, HubSpot, and the people who message you on WhatsApp go into HubSpot as contacts, with a note of their tags that's updated when they change.

Can my WooCommerce store send WhatsApp order updates?

Yes. Connect the store with a WooCommerce REST API key, choose an approved update template for each order status, and Sonar sends it when an order changes. People who opted out are skipped.

Can customers pay me inside a WhatsApp chat?

Yes, with your own Yoco or PayFast account. In a chat, press Request payment, enter the amount, and Sonar sends a payment link and marks the chat paid when the money comes in. The money goes straight to you, never through Sonar.

Can Sonar send leads to my CRM?

Yes. HubSpot and Privyr are built in: choose the tags that make someone a lead, such as "wants sales", and they go to your CRM within a minute. For any other CRM, use Zapier, Make or Sonar's webhooks.

Do integrations cost extra?

No. Sonar doesn't charge extra for any integration. Payment providers such as Yoco and PayFast charge their own fees on payments, and the apps themselves (HubSpot, Privyr, Zapier) have their own plans.

What if the app I use isn't listed?

Use Zapier or Make, which connect Sonar to thousands of apps without code, or Sonar's API and webhooks. Or tell us at sonar.whats-hub.co.za/contact: the integrations people ask for most are the ones we build next.