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What we're building next

Most of this list comes from our customers, through the Feedback button in Sonar. Here's what's being built, what's next, and what shipped recently.

In progress

  • Nothing here right now.

Up next

  • Feature Automatic monthly card payments for plans

Accepted

  • Feature Branching in automated follow-ups (if this, then that)
  • Feature Shopify abandoned-cart messages
  • Feature Ready for WhatsApp's new account IDs before Meta switches over in 2027
  • Feature Link click tracking on broadcasts
  • Feature Zapier and Make integrations
  • Feature Instagram comment automation
  • Feature Create and manage click-to-WhatsApp ads in Sonar
  • Feature TikTok messages in the shared inbox
  • Feature Take payments for events
  • Feature Pay yearly and save
  • Feature Expiry times for time-sensitive marketing messages

Released

Everything that went live in the last year, newest first.

Last week

  • Feature Guides for your industry, and how Sonar compares with other WhatsApp tools 17 Oct
  • Feature Get help from Sonar's own AI Agent on WhatsApp, day or night 17 Oct
  • Feature Two-factor sign-in for your team 16 Oct
  • Feature Send WhatsApp updates from your other systems 16 Oct
  • Feature Refer a business and get a month free 16 Oct
  • Feature A bigger free trial, with more contacts and messages 16 Oct
  • Feature Getting-started emails that walk new accounts through setup 16 Oct
  • Feature Chat to the Sonar team on WhatsApp from any page of our website 16 Oct
  • Feature A simpler pricing page: plans first, with the detail as questions and answers 16 Oct
  • Feature A tidier AI Agent page with a training checklist and simple on and off switches 16 Oct
  • Feature Edit a flow, and people already in it carry on from where they are 16 Oct
  • Feature Each new number gets its own WhatsApp account, which avoids most sign-up errors 16 Oct
  • Feature A notice if a number is disconnected from Sonar in Meta 16 Oct
  • Feature Numbers finish connecting by themselves once WhatsApp approves the display name 16 Oct
  • Fix Password managers no longer fill your username into the number tag box 16 Oct
  • Feature Clearer reasons when connecting a number fails 16 Oct
  • Feature Plan buttons say Upgrade or Downgrade when you already have a plan 16 Oct
  • Feature Settings starts with Add a number and Team, and connected apps are tiles you open and switch on 16 Oct
  • Feature A ready-made "Sorry we missed you" template 16 Oct
  • Feature Email alerts before a customer's 24-hour reply window closes 16 Oct
  • Feature See how long is left to reply in each chat 16 Oct
  • Fix Past chats from the WhatsApp Business app now show both sides 16 Oct
  • Feature Test your AI Agent on your past chats 16 Oct
  • Feature Bot instructions written for you when you connect the WhatsApp Business app 16 Oct
  • Feature Write templates in your own words, plus ready-made win-back and opt-in examples 16 Oct
  • Feature Repeating broadcasts: every week, 2 weeks or 4 weeks 16 Oct
  • Feature Copilot updates by itself as new suggestions are ready 16 Oct
  • Fix Try it replies readable in dark mode 16 Oct
  • Feature Fill in your AI's facts from your website 16 Oct
  • Feature A To do list of what customers asked your team to arrange 16 Oct
  • Feature Send to a pasted list of numbers, or to one person from their chat 16 Oct
  • Feature Opt-in buttons: a tap on "Opt in" records consent 16 Oct
  • Feature A training checklist for your AI Agent, with a check before it replies on its own 16 Oct
  • Feature Test incoming messages, and an urgent alert if a number can't receive 15 Oct
  • Feature Guide: use Sonar with the WhatsApp Business app 15 Oct
  • Feature Quick-reply button taps get a reply from the AI Agent 15 Oct
  • Feature Mark a whole imported list as opted in 15 Oct
  • Feature Clear split billing: see what WhatsApp charges before you sign up 15 Oct
  • Feature Guide: what a partner needs before you connect their number 15 Oct
  • Feature Test the AI Agent without WhatsApp, and teach it in plain words 15 Oct
  • Feature Tag people by the number they message 15 Oct
  • Feature Tag people automatically from what they reply 15 Oct
  • Feature Different bot instructions for each product, branch or development 15 Oct
  • Feature Import your customer categories as tags 15 Oct
  • Feature AI Agent: a WhatsApp chatbot that replies for you, in your voice 15 Oct
  • Feature Copilot drafts the replies you want to handle yourself 15 Oct
  • Feature VIP chats drafted on our strongest model for you to send 15 Oct
  • Feature Standard AI replies included on Plus and up 15 Oct
  • Feature Write your bot instructions from your own conversations 15 Oct
  • Feature The AI Agent reads photos, like receipts and order screenshots 15 Oct
  • Feature Plan changes take effect at the end of your billing month 14 Oct
  • Feature Upgrades charge only the difference for the rest of the month 14 Oct
  • Feature Better delivery for marketing messages through WhatsApp's Marketing Messages API 13 Oct
  • Feature Send feedback from the dashboard and follow it on the roadmap 13 Oct
  • Feature Messages included in every plan, from R349 a month 12 Oct
  • Feature Send a scheduled broadcast straight away 12 Oct
  • Fix Broadcast times shown in your own time zone 12 Oct
  • Feature Merge duplicate events, with a preview of any clashes 12 Oct

Week of 5 Oct

  • Feature A guided flow builder with ready-made recipes 10 Oct
  • Feature Flows: automated follow-ups that run once per contact 9 Oct
  • Feature Webhooks: send messages, delivery updates and opt-outs to your own systems 8 Oct
  • Feature Guides, including WhatsApp marketing under POPIA 6 Oct
  • Feature Event invites: import a list, one-tap yes or no, and automatic follow-ups 5 Oct
  • Feature Help and support in the dashboard, and change your WhatsApp display name in Sonar 5 Oct
  • Feature A guided broadcast composer that checks everything before you send 5 Oct

Week of 28 Sep

  • Feature A price calculator in rand 4 Oct
  • Feature A warning when your number needs a payment method in Meta 3 Oct
  • Feature See what WhatsApp charges on your Plan and billing page 3 Oct
  • Feature Events with public RSVP links, capacity and a waitlist 3 Oct
  • Feature Event check-in at the door, attendance and weekly series 3 Oct
  • Feature Event reminders by WhatsApp and email 3 Oct
  • Feature Button answers recorded on broadcasts, with follow-ups to the people who answered 3 Oct
  • Feature A notice when Meta hasn't verified your business, and how to fix it 3 Oct
  • Feature Website chat button that opens a WhatsApp chat 30 Sep
  • Feature Team inbox: assign chats, unread counts and mark as done 30 Sep
  • Feature Saved replies the whole team can reuse 30 Sep
  • Feature Send photos, videos, voice notes and files from the inbox 30 Sep
  • Feature Custom contact fields you define once and use everywhere 30 Sep
  • Feature See which click-to-WhatsApp ad started each chat 30 Sep
  • Feature Invite and manage your own teammates 30 Sep
  • Feature Ready-made template examples to start from 29 Sep
  • Feature A simpler dashboard in plain English 29 Sep

September 2026

  • Feature Facebook Messenger and Instagram messages in Sonar 9 Sep
  • Feature Add contacts from your other systems through the API 6 Sep

August 2026

  • Feature Login code (one-time password) templates 20 Aug
  • Feature An email when WhatsApp approves or rejects your template 13 Aug
  • Feature See which teammate sent each message 6 Aug

July 2026

  • Feature Sign up and start a free trial yourself 27 Jul
  • Feature Pay by card for plans and top-ups 27 Jul
  • Feature Segments by when you last messaged someone, and who can be messaged 23 Jul
  • Feature Reuse photos and videos from your media library in broadcasts 23 Jul
  • Feature Connect Shopify in one click 16 Jul
  • Feature POPIA consent checks before every broadcast 16 Jul
  • Feature Reports on message volumes and template performance, with CSV exports 15 Jul
  • Feature Schedule broadcasts, cancel them, and see who will get them before you send 15 Jul
  • Feature A consent history for every opt-in and opt-out 15 Jul
  • Feature Reset your password by email 15 Jul
  • Feature Edit your WhatsApp Business profile in Sonar 14 Jul
  • Feature Re-send a broadcast to the people it failed for 14 Jul
  • Feature Import Shopify customers and orders, with new contacts and segments 13 Jul
  • Feature A template builder that avoids common rejections 10 Jul

Using Sonar and missing something? Press Feedback in the dashboard and tell us. Not a customer yet? Start a free trial or email support@whats-hub.co.za.

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