WhatsApp for laundries and dry cleaners

Tell customers the moment their order is ready, straight from your till, and bring back the ones who haven't been in for a while.

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What you can send

Every message comes from your own WhatsApp number, and replies land in your Sonar inbox. A few examples:

Order ready

Hi Thandi, your order 2381 is ready to collect. We're open until 18:00 today.

Out for delivery

Hi Sam, your laundry is out for delivery and should reach you this afternoon.

Come back soon

It's been a while, Lee. Here's 20% off your next wash with code FRESH20.

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How Sonar helps

Order-ready messages from your till. If your till or laundry software can send order changes to a web address, Sonar sends the order-ready or delivery message for every order. How it works
"Is mine ready?" in one inbox. Customer questions land in one shared inbox for the whole team, with saved replies for the usual answers.
Win back quiet customers. Build a group of customers you haven't messaged in two months, and send them an offer.
Keep the shop phone. Connect the WhatsApp Business app number you already use. Chats keep working on the phone and show up in Sonar too. How it works
Answers after hours. The AI Agent answers prices, opening hours and collection times in your voice. Included from the Plus plan (R1,499 a month). How it works
POPIA-safe by default. Opt-in buttons, STOP handled automatically, and a consent record for every customer. How it works

What it costs

Say you message 1,000 customers in a month, with 1,000 marketing messages and 2,000 updates. That fits the Starter plan at R349 a month. WhatsApp's own charges, paid to Meta from your card, come to about R935.

Plans start with a free trial of 50 contacts and 250 messages, with replies you type free, no card needed. Work out your own month with the calculator.

Questions

Does it work with my till or laundry software?

If it can send order changes to a web address (often called a webhook), yes. Some systems only offer that on certain plans. Not sure? Email us which system you use and we'll check.

Do customers need to save our number?

No. Sonar sends through WhatsApp's business platform, so the message arrives whether or not they've saved your number.

What does each order-ready message cost?

It's one message from your plan, and Meta charges its update rate, paid to Meta from your card. See WhatsApp pricing in South Africa.

Guides for this

Other industries

Need a hand?

Tell us about your business: email support@whats-hub.co.za or chat to us on WhatsApp, and we'll help you set it up.

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