Can I move a WhatsApp number to another Meta business portfolio?

Not directly. Meta's rules say a number can't be moved to another business portfolio. Inside the same portfolio you can move it between WhatsApp accounts, and it keeps its chats.

Checked 11 November 2026 against Meta's own documentation. Meta changes its rules now and then, and Meta always has the final say.

Inside the same business portfolio

In Meta Business Suite, go to Settings, Accounts, WhatsApp Accounts, pick the main WhatsApp account and open Linked WhatsApp accounts. Unlink number moves a number out, and Link WhatsApp account brings one in. The number stays connected and keeps its conversations. Meta is still rolling this out, so you may not see it yet.

Any tool with access to a WhatsApp account can use every number in it, so moving a number changes which tools can send from it.

To a different business portfolio

Meta doesn't move it. The way across is to delete the number from the old portfolio in Phone numbers, then connect it in the new one, with a code Meta sends to the number by SMS or call. Keep in mind:

only a business admin can delete a number
a number that sent paid messages in the last 30 days can't be deleted until 30 days after the last one
you need the SIM or the line, to receive the code
templates and the payment method belong to the old portfolio's accounts, so set them up again in the new one

So if you're choosing where a new number should live, put it in the business you'll keep. A stopgap portfolio is hard to leave.

And in Sonar?

Sonar sends through whichever portfolio the number is in. After a number changes portfolio, connect it to Sonar again under WhatsApp numbers.

More guides

Need a hand?

Email support@whats-hub.co.za with the error code and what you were doing. We can't change Meta's rules, but we'll tell you what Meta is asking for.

Start free trial Log in